Refund Policy

1. If Recharge Token has not been generated
   If your payment has been debited but a recharge token has not been generated, there is a 30 day refund period.
   Within this time, the consumer has to submit a claim with the following details:
   
   1. Consumer and Meter number
   2. Date of transaction
   3. Amount of transaction
   4. Proof of debit of amount from Bank AC/ Card/ Wallet
   After successful verification, your amount will be refunded within a period of maximum 7 (seven) days.
   
2. If Recharge Token has been generated:
   Once the recharge token has been generated by the system, no amount will be refundable. However, the consumer can request for a duplicate copy of the recharge token to be entered in the meter.